Frequently Asked Questions

A theatrical festive trail through Chiswick House’s historic rooms, inspired by the 1780 carol “Twelve Days of Christmas,” featuring dramatic tableaux, sculptures, floristry, and culminating in a grand banquet scene.

Twelfth Night of Christmas runs from 21 November 2025 to 4 January 2026, with Father Christmas’s Grotto opening from 29 November to 24th December 2025

The self-guided house tour lasts approximately 30 minutes.

The experience is created by CLW Event Design, renowned for their heritage-themed productions at Castle Howard and Kensington Palace, in partnership with Underbelly, the live entertainment company behind Christmas in Leicester Square, Cabaret at the Kit Kat Club and Underbelly Festival.

The event takes place at Chiswick House, on Burlington Lane, Chiswick, London W4 2RP.
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If purchasing Bundle Offer tickets, please visit the Grotto first to ensure you don’t miss your assigned time slot. After your Grotto visit, you can enjoy the House.

To ensure a smooth and stress-free arrival to the event, we strongly recommend use of local public transport.

Chiswick House is a 10-minute walk from Chiswick railway station, accessible from Waterloo station. The nearest Underground station is Turnham Green on the District Line, which is a 25-minute walk away. There are also several bus stops just a two-minute walk from Chiswick House, along Burlington Lane and Great Chertsey Road.

The public car park has space for 60 cars, including three spaces for Blue Badge holders, and is operated by Hounslow Council. It is situated just off the westbound A4 and clearly marked by a brown tourist board entrance sign. Chiswick House is a 5-minute walk from the public car park whilst the Gardens are open, or a 10-15 minute walk once the gates close.

The gates to the gardens will close at 5pm so for anyone booked from 4pm onwards, we recommend entering and exiting via the Great Chertsey Road Gate entrance on Burlington Lane

We have two buggy parks available in the forecourt. Please note, items are left at the owner’s risk.

Buggies will not be allowed inside the house.

Tickets cannot be cancelled or refunded. Exchanges may be possible, subject to box office discretion and must be made at least 48 hours before the original date.

The venue reserves the right to refuse admission to latecomers, and admission may only be permitted in the following session if there is space available.

Chiswick House and Gardens has several entrances, and so we encourage everyone to arrive in advance of their time slots, allowing time to navigate your way to the house, scan your tickets and get situated.

For Father Christmas’s Grotto, please arrive 10 minutes before your time slot.

The Twelfth Night of Christmas

Unfortunately, owing to the constraints of the historic, listed building, there is no step-free access to this experience, which includes stairs and spiral staircases.

Father Christmas’ Grotto

Our 18th-century Grotto is accessible via step-free access and a ramp.

Tickets for Father Christmas’s Grotto must be purchased separately. We advise booking in advance online to avoid disappointment.

You can contact us by email at [email protected] or phone us at 0131 510 0359, Monday – Friday.